ZapSight logoZapSight
← Back to Solutions
CLaiM Engine
AI Claims Adjudication

Every claim traceable. From diagnosis to payable.

CLaiM Engine transforms fragmented insurance claims into transparent adjudication — rendering every decision traceable from medical reality to policy intent. Not faster guesswork. Structural coherence.

CLaiM Engine claims adjudication interface

The Number

1 Minute TAT

faster claims processing — with 100% decision traceability. Every deductible, co-pay, and exclusion traced to its policy origin. Every audit trail complete before anyone asks for it.

The Problem

The Invisible Leakage

The modern claim is fragmented across hospitals, insurers, and customers — each in a different format. Manual interpretation creates variance; tariff mismatches create silent leakage.

  • Linear workflow. Receive → sort → review → cross-reference → calculate. Every handoff adds latency.
  • Manual reasoning. Every step adds error risk and inconsistency.
  • No audit trail. When audit hits, reasoning is reconstructed from memory and scattered docs.
CLaiM Engine claims adjudication interface showing decision traceability
End-to-end claims adjudication — every decision traced from diagnosis to policy clause.

The Shift

Without CLaiM Engine. With CLaiM Engine.

Document Processing
Without
Sequential review, one source at a time
With CLaiM Engine
Multi-source synthesis across hospital, insurer, and customer records in one continuous flow
Structuring
Without
Document-first — organised by arrival order
With CLaiM Engine
Doctor-first — AI assists doctors and billers with traceable adjudication
Decision Quality
Without
Rule-based, opaque, variable by adjudicator
With CLaiM Engine
AI-led adjudication with interpretable reasoning and explainable outcomes
Audit Readiness
Without
Reconstructed after the fact
With CLaiM Engine
Built-in — every decision carries a complete chain of custody from day one

How It Works

The system architecture, told simply.

01

Multi-Source Synthesis

NLP and ML engines ingest hospital discharge summaries, insurance policy details, tariff tables, and Ailment-specific conditions simultaneously — creating a unified claim topology.

02

Doctor-First Structuring

The AI engine assists doctors and billers in the claim adjudication journey, reducing TAT & increasing accuracy.

03

Transparent Adjudication

Insurance payable and claimant payable calculated as explicit, defensible figures. Every deductible, co-pay, and exclusion traced to its policy origin.

04

Continuous Integrity

Outstanding balances across claim categories reviewed continuously. Over-extension and under-reserving prevented in real time.

What You Get

Outcomes, not features.

Chain of Custody

Every claim component mapped to its source. From ICD codes to line-item exclusions, nothing emerges from a black box.

Visible Reasoning

Stakeholders witness not just what was decided, but why. Insurance payable, claimant payable, deductibles — all transparent.

Adjudicator Leverage

Routine claims process autonomously with full traceability. Complex cases arrive pre-synthesised with reasoning laid out.

Leakage Prevention

Automated tariff matching and continuous balance monitoring eliminate the invisible leakage that manual processing creates.

Resources

Everything you need to evaluate and share.

In Production

Quiet proof.

Health Insurance TPA · India

Claims adjudication system deployed across multi-source document processing.

80% faster processing65% leakage reduction3× adjudicator throughput100% traceability